FAQ's

Read our FAQ's for information

GENERAL QUESTIONS

Q: Where is L’Equino Essentials based?
A: We’re proudly based in Tamworth, NSW, Australia, and ship Australia-wide.

Q: Are you Australian owned?
A: Yes! We’re a 100% Australian-owned small business, run by passionate horse people.

Q: Do you have a physical store?
A: Not currently. We're an online-based store. However, you can catch us at selected horse events and pop-ups throughout the year — follow us on socials to see where we’ll be next!

ORDERS & SHIPPING

Q: How long does shipping take?
A: Most orders are packed and sent within 2–5 business days. Delivery times vary depending on your location, but we’ll provide tracking details as soon as your order is shipped.

Q: Do you offer express shipping?
A: Yes! Express shipping is available at checkout.

Q: Do you ship internationally?
A: Yes we ship to some international locations

Q: My order hasn’t arrived yet — what should I do?
A: Please check your tracking number first. If you still need help, feel free to contact us via email, text, web chat, or our contact form and we’ll follow it up for you.

PRODUCTS

Q: Do your products come in matching sets?
A: Yes! Many of our items are designed as part of matching collections — like our Shine Line and Cotton Series. You’ll find matching browbands, halters, bonnets, and more.

Q: Can I request a custom design?
A: Absolutely. We offer a range of custom-designed pieces. Just contact us with your ideas!

WHOLESALE & STOCKISTS

Q: Do you offer wholesale?
A: Yes, we welcome wholesale enquiries. Please contact us for more information or to request a stockist application.

Q: Can I become a stockist of L’Equino Essentials?
A: We'd love to hear from you! Simply fill out our application form and we will get back to you.

CONTACTING US

Q: How can I contact you?
A: You can reach us by:

If we miss your call, don’t worry — leave a message and we’ll get back to you ASAP!