Tack Repair & Restoration Services

Services Terms & Conditions

By booking and using our services you are agreeing that you have fully read and understood the following terms and conditions and additional fees of our services.

 

Clipping Services

To be able to provide your horse with our services please note these key points for a smooth and stress free experience.

• If your horse is requiring sedation we are happy to work along side a vet or nervous horse however we will not be clipping a dangerous horse. You can alternatively purchase calming pastes however you must be able to provide AND administer. If your horse has been half clipped and turns dangerous we will not be able to finish their service and you will be charged according to how much work has been done along with a $15 fee*.
• *$15 fee applies if your horse is dangerous and we were not notified/your horse was not correctly sedated.
• If your horse is dangerous and we were correctly notified/horse was sedated, we won't be able to finish the clip as we will not clip a dangerous horse. You will be charged accordingly to your service provided however the $15 fee will NOT be charged.
• All cancellations within 48 hours will incur a 50% fee of your appointment cost. Also ALL cancellations within 48 hours will require a 50% deposit before rescheduling or rebooking any further appointments in the future.
• All cancellations within 24 hours will incur a 100% fee of your appointment cost.
• If you do not show up to your appointment and we have arrived you will be invoiced and payment will be required immediately. The invoice amount will be for the full payment of service. 
• If you need to reschedule your appointment we are happy to reschedule, however if you have a low availability schedule and we can’t find a time to reschedule that works for you. We will have to cancel your appointment and any applicable cancellation fees will be charged. 
• Please ensure your horse is ready at their appointment time (caught, clean AND dry)
• Before a clipping appointment please ensure your horse is clean and totally dry. If your horse has dirty, greasy or wet hair we won't be able to provide your horses clip as not only does it damage our equipment it will also result in a poorer quality clip. Bathing your horse the day before your appointment and rugging in a clean rug is recommended. 
• If we are unable to provide your horses clip because they have not been cleaned and dried you will be charged for the cost of the appointment and any travel costs. If we clip a horse that is dirty you will be charged a $40 blade replacement fee.
• If due to bad weather we are unable to provide your appointment we will contact you to re-schedule. If your property has areas we can still work we will still provide your appointment. 
• When collecting loyalty points on our services the points accumulate based on per appointment not per horse in the appointment. 
• When using your loyalty points for our services the discount applies to the service cost of 1 horse regardless of amount of horses done in the appointment. 

 

Tack Cleaning & Repair/Restoration Services

• If your tack items are moldy or have an excessive build up of hair we charge an additional 10% fee to cover the additional cleaning required.
• Turnaround time for tack products are approx. 1 week. If you require your items back faster get in touch before booking in your tack and we can let you know if we can process your items faster however, please note additional fees may occur.
• Once your items are prepared for collection, you'll receive a notification and they'll be stored for up to 30 days. At 30 days, you will get a formal notice to collect your items. If your items still remain uncollected after an additional 30 days from the notice, a storage fee of $2.50 per day will apply for up to another 30 days. If your items remain uncollected after the 90 day period, they will be sold to cover cleaning/repair and storage expenses. If the value of your items is less than the cleaning cost and $75 for the 30 days of storage, they will be disposed of. Please note we hold uncollected goods for a maximum of 90 days, by law we are only required to hold items for 28 from notification therefore, if you refuse to collect and pay for your items or are unable to be contacted despite our best attempts items will be sold or disposed of in accordance with NSW law regarding uncollected goods.
• When collecting loyalty points on our services the points accumulate based on per appointment not per item in the appointment. 

 

Braiding Services

• All cancellations within 48 hours will incur a 50% fee of your appointment cost. Also ALL cancellations within 48 hours will require a 50% deposit before rescheduling or rebooking any further appointments in the future.
• All cancellations within 24 hours will incur a 100% fee of your appointment cost.
• If you do not show up to your appointment and we have arrived you will be invoiced and payment will be required immediately. The invoice amount will be for the full payment of service. 
• If you need to reschedule your appointment we are happy to reschedule, however if you have a low availability schedule and we can’t find a time to reschedule that works for you. We will have to cancel your appointment and any applicable cancellation fees will be charged. 
• Please ensure your horse is ready at their appointment time
• When collecting loyalty points on our services the points accumulate based on per appointment not per horse in the appointment. 
• When using your loyalty points for our services the discount applies to the service cost of 1 horse regardless of amount of horses done in the appointment.