Equine Clipping Services

• Priority: The safety of both horses and handlers is our highest priority.
• Nervous Horses: We are happy to work with nervous horses and alongside veterinarians where sedation is required.
• Right to Refuse: We reserve the right to refuse or discontinue any service (clipping or braiding) if a horse displays behaviour considered unsafe or dangerous.
• Sedation: If sedation or calming products are required, owners are responsible for supplying and administering them prior to the appointment.
• Incomplete Services: If a service cannot be completed due to unsafe behaviour, charges will apply for the work already completed.
• Handling Fee: A $15 handling fee may apply where dangerous behaviour was not disclosed prior to the appointment or appropriate sedation was not arranged. Where we were notified in advance and suitable arrangements were made, no additional handling fee applies.

By booking our services, owners acknowledge that horse grooming, handling, braiding, and clipping carry inherent risks due to the natural temperament and unpredictable nature of equines [NSW Civil Liability Act 2002]. The owner retains primary care, custody, and responsibility for the horse’s core behaviour at all times. Except in cases of gross negligence, L'Equino Essentials accepts no liability for accidental injury, stress, or illness caused to the horse, or for any incidental property damage caused by the horse, during the standard provision of our services.

• Mandatory Disclosure: All horse behavioural, health, and skin-related issues must be disclosed at the time of booking.
• Issues Include: This includes mites/lice, infections, required sedation (must be owner or vet supplied AND administered), horses being clipped or braided for the first time, or horses likely to face behavioural challenges.

• Accuracy: Please ensure you select the correct service, clip type, and any add-ons accurately at the time of booking.
• Last-Minute Changes: Service changes or add-ons are not always possible on the day of the appointment.

• 48-Hour Notice: Cancellations made within 48 hours of the appointment time will incur a cancellation fee equal to 50% of the booking value to cover lost labor.
• 24-Hour Notice: Cancellations made within 24 hours of the appointment time will incur the full (100%) appointment fee.
• Future Deposits: Following a late cancellation, future bookings may require a 50% deposit to secure the slot.
• No-Show Policy: If we arrive for a scheduled appointment and the client is unavailable, or the appointment cannot proceed, the full appointment fee remains payable. If you are running late, please notify us immediately. If no communication is received, we cannot wait for extended periods and the full fee applies.

• Booking Deposit: New clients booking their first regional trip must pay a 50% booking deposit to secure their slot. This is applied to the total cost, leaving only the remaining balance payable on the day. Once your first appointment is completed, future regional trips will not require a deposit unless advised.
• Provider Cancellations: If we must cancel or postpone due to unsuitable weather or unforeseen circumstances on our end, your deposit will be refunded in full or transferred to a rescheduled date.
• Regional Cancellations (5+ Days): Appointments cancelled 5 or more days before the scheduled trip date incur no penalty. Your 50% deposit will be refunded.
• Regional Cancellations (Within 5 Days): Cancellations within 5 days of the trip date incur a 50% cancellation fee (your paid deposit will be retained).
• Regional Cancellations (Within 24 Hours / No-Show): Cancellations within 24 hours, after travel has commenced, or no-shows incur a 100% cancellation fee. Any unpaid balance will be invoiced.
• Fee Waiver: Your cancellation fee will be waived if you find another horse owner located on our immediate travel route who takes your exact scheduled time for an equivalent service value.
• Route Finality: Route schedules are final once travel has commenced. Exceptions due to extreme weather or emergencies are at our sole discretion.
• Trip Availability: Trips only proceed once minimum booking numbers are secured for an area. If bookings drop too low, we reserve the right to postpone. Affected clients will be offered a new date; if unsuitable, you may cancel without penalty and receive a full deposit refund. 

• Consequences: Failure to make payment on the day of service or clear outstanding cancellation invoices may result in future bookings being declined and the matter escalated if necessary.

• Readiness: Horses must be caught and ready at the scheduled appointment time.
• Workspace: Owners must provide a clean, level, and safe working environment (preferably undercover where possible).
• Weather: In the event of severe or unsafe weather, appointments may be rescheduled unless a suitable undercover area is available on-site.
• Clipping Cleanliness: For clipping services, the horse must be clean and completely dry. It is highly recommended to bathe your horse the day prior and rug them overnight in a clean rug.
• Dirty/Wet Coat Refusal: We reserve the right to refuse clipping services if a coat is dirty, greasy, or wet. Appointment and travel costs may still apply.
• Blade Damage Fee: Where clipping proceeds on a horse with excessive dirt, grease, or staining that causes excessive wear or damage to our blades, a $40 blade replacement fee applies.

• Per Appointment: Loyalty points are earned per scheduled appointment, not per individual horse.
• Discount Limit: Loyalty discounts apply strictly to the service cost of one horse only, regardless of how many horses are included within that appointment slot.